null

FAQ

Helpful Articles

 

General Questions

Q: Do you have a showroom or store to view your products?
Yes, you are welcome to visit our showroom in Deer Park, Melbourne. Our address is available on our Contact Us page. Please note, not all products are displayed in-store.

Q: What is the best way to contact DIY Mega Store?
The best way to reach us is via email or by calling 1300 238 288. If you have a sales, order, or product inquiry and can't get in touch through these details, click here to contact us.

Q: Where are you located?
DIY Mega Store operates online, with our headquarters based in Melbourne, Victoria. We are proudly 100% Australian-owned and operated.

Q: What guarantee do I have that my ordered product will perform as displayed on the website?
If a product has a minor defect, we will provide a repair, replacement, or refund. For major defects, you are entitled to:

  • Reject the goods and receive a refund,
  • Reject the goods and receive an identical or similar replacement,
  • Keep the goods and receive compensation for any depreciation caused by the defect.
    If you believe your product is defective upon receiving your order, please contact us within 7 days. A photo may be requested to assist in evaluating your claim. DIY Mega Store will cover return shipping if a product needs to be replaced or repaired. When a replacement is issued, the new product becomes your property, and the returned product becomes ours.

Payment and Ordering

Q: Do you allow pick-up of orders?Yes, Choose 'Pick Up' option at check out. You'll be notify when your order is available for pick up at our Deer Park , VIC 3023 warehouse. Identification are require at the time of pick up.

Q: Will I receive a Tax Invoice with my order?

Upon placing an order, you will receive an order confirmation, which serves as your invoice.

Q: What payment methods do you accept?
We accept Visa, Mastercard, Afterpay, and PayPal. Please note, payment must be received before processing orders.

Delivery

Q: How can I track my order status?
Once your order is dispatched, you will receive an email confirmation with a tracking number to follow the delivery's progress. While the freight forwarder provides an estimated delivery date, it cannot guarantee specific times or avoid delays.

Q: Does my order include shipping insurance?
Orders do not automatically include shipping insurance, but you can opt to purchase it. Please refer to 'Shipping Information' for details.

Q: Are shipping costs included in the product prices?
Shipping costs are not included in all product prices. Please check 'Shipping Information' for more details.

Q: Do you deliver to PO Box addresses?
For easier tracking and security, we use a nationwide courier service that cannot deliver to PO Boxes. Please provide a physical address for delivery.

Q: How long will my order take to arrive?

  • Metro areas: 2-3 days
  • Regional areas: 5-10 days
    Delivery times may be longer during public holidays. Deliveries occur Monday through Friday, during business hours.

Q: Will I need to help unload large or bulky items?
Delivery is typically to the door. The driver may assist with unloading, but this is not guaranteed. If you require extra assistance, please contact us in advance, and we will arrange for a suitable freight company (additional charges may apply).

Q: What are ‘Metro’ delivery destinations?
Metro areas include locations serviced by our freight forwarder’s depots in Sydney, Adelaide, Brisbane, Perth, Hobart, Launceston, and Canberra. If you are unsure whether your area is included, please reach out for clarification before ordering.

Q: What are ‘Regional’ delivery destinations?
Regional areas include locations that require third-party transportation or are serviced by satellite depots. Please contact us for clarification if needed.

Q: Do you offer weekend deliveries?
Weekend deliveries are only available to local Metro Melbourne customers for bulky items, on Saturdays. Pre-booking is required, and a weekend surcharge may apply. We do not offer Sunday deliveries.

Warranty and Returns

Q: What is the standard product warranty period?

DIYMegaStore products come with varying warranty periods based on the manufacturer’s conditions. Details will be listed in the product description or refer to our standard 'Terms and Conditions.'

Q: Who covers freight costs for warranty repairs?
DIYMegaStore covers the cost of sending repaired or replaced products back to you. However, you will need to return the faulty item to us first. Please email your warranty claim to claims@diymegastore.com.au.

Q: Can I return my order if I change my mind?
You may return items within 14 days of dispatch for a store credit or refund (excluding shipping fees), provided the product is in original condition. Return shipping is at the customer’s expense. For more information, please refer to our 'Terms and Conditions.'